(949) 753-2881
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Customer Service

Shipping & Delivery
Our shipping and handling charge is intended to compensate our company for the cost of processing your order, handling and packaging the products you have purchased, and delivering them to you and/or the recipients you designate. Our Flat Rate shipping originates from Orange County California and are sent via ground shipping method.
Privacy & Security
This privacy policy sets out how iCooler USA uses and protects any information that you give iCooler USA when you use this website. iCooler USA is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy policy.
Returns & Replacements
iCOOLer products are warranted to be free from defects in materials and workmanship of the product when the product is used for the purpose intended, and does not apply to damages caused by typical wear and tear, unreasonable use, or neglect.  If you are unhappy with your iCOOLer purchase for any reason, you may return it within 30 days of purchase and we will refund the price of the product. Please note that we do NOT refund shipping and handling charges.
Ordering is done via our website. You can choose to create an account or checkout out as a guest.
Payment, Pricing & Promotions
Payments taking via our website are processed using Stripe. All payments are secured with SSL technicolgy and are PCI Compliant. Payments can also be made using Paypal and are secured in Paypal. Promotions are offered for limited time and are subject to change without notice.
Viewing Orders
To view your order you must first login and then go to your My Account page.
Updating Account Information
To update your account information first login and go to your My Account page.